When booking online, we accept most credit cards*.

We also take e-transfers via: contact@sunsetcleaningservices.ca. We provide an invoice for your records.

*We do not take American Express

We currently provide our quality cleaning services to the following areas:

• Canary District
• Old Toronto
• CityPlace Toronto (Rogers Centre)
• Downtown Toronto
• Harbourfront
• Corktown
• Distillery District
• Liberty Village

If you do not find your area here, not a problem! Give us a call or write to us!

Each team is responsible for carrying their own supplies. A bag with cleaning products, sponges, scrubbers, swiffers, clean cloths, and mops. Since most of our staff rely on public transit to get to each client, we are asking our customers to provide some equipment to decrease the amount of materials they carry daily. If you have a canister vacuum, please let us know as we would prefer using yours.

Please note we DO NOT provide garbage bags and paper towels.

If you are not at home to receive our team, please make sure to give us instructions prior to our visit. If there are no arrangements made and you are not at home at the time of your cleaning, you will be charged a full cleaning fee.

Some clients give us a copy of their keys, others use a lockbox, or leave the keys with the concierge. The same applies for door codes/alarm codes.

If you have any special requests for your cleaning and/or notes, please make sure you email us at contact@sunsetcleaningservices.ca at least 24 hrs prior to your appointment to ensure we don’t miss your notes and send the right instructions to the team booked to clean your home.

Please note:

• We do not move, lift, or push any heavy furniture such as couches and bed frames. If you require us to clean behind or underneath heavy furniture, please make sure you have them moved before your cleaning.
• We do not clean windows.
• Some requests might have extra charges. Please consult us for more information on additional services.

We always try to accommodate our clients needs. If you need to make changes, let’s plan together. Always contact us at least 48 hrs in advance, and we will be happy to assist you.

Additionally, should unexpected situations arise, we will need to reschedule your appointment. In this case we will accommodate you on the following days.

If you need to cancel your appointment, please let us know 48 hours before your scheduled cleaning. No fees will be charged, and we will reschedule your cleaning to another day.

Full refund or rescheduling will be given only with a 48-hour notice.

Partial refund of 50% or rescheduling will be given with a 24-hour notice .

No refunds or rescheduling with same-day cancellations.

***If your cleaning is booked for a Monday, and you need to cancel, make sure you cancel on the previous Friday before 4:00 pm. Cancellations after that time will be given a Partial Refund.

We are happy to fortify our partnership by giving you discounts or rewards every time you refer us to your friends and family.

How does it work?
Every time you refer us to someone you get 10% off on your next cleaning.

You can do it in many ways:
Sharing our page on Facebook - https://www.facebook.com/profile.php?id=100088379274460
Recommending us in a Community Group on Facebook (Make sure they mention your name once they book with us).
Sharing your experiences with your co-workers & neighbors.

Depending on the frequency of how often you get our services, here are the discounts that apply for our recurring customers:

** Monthly Cleaning 10% off
** Bi-Weekly Cleanings 15% off
** Weekly Cleanings 20% off